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FAQ - FREQUENTLY ASKED QUESTIONS

Email2u
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  1. What is Email2u?
    With Email2u you can send hundreds or even thousands of mails at one time.

    Email2u is a very cost-effective way to reach customers, with the added benefit that you can target different customer segments with personalized messages. With EMAIL2U, you can:

    * Build your email database

    * Use personalization features to address your subscribers by name, or to customize your messages based on their profile and demographics.

    * Create professional email communications

    * Enable customers to opt in or out of a subscription

    Try it out and create your own free Demo Account today.
  2. How can I create a newsletter using my template?

    To create your newsletter log in to your account under www.email2u.biz. Click on Manage Newsletters and then on Create Newsletter. Choose HTML Newsletter and then a template (preferably your customized template), click on it. You can choose the type of newsletter you prefer, try out what suits your needs best. We will choose Newsletter for now. After clicking on it enter the required information:

    Enter Subject - This is the subject the email will have

    From Email - Enter the email address from which you would like to send the newsletter. This address will appear on the sended mail. Enter CompanyName <mail@companyname.com> to let your company name appear instead of your email address.

    Generic Greeting - Use this option for a general greeting of your subscribers. Eg: Dear list members, Dear subscribers. You can leave this option blank if you would like to.

    Personalized Greeting - Use this option for a personalized greeting of your subscribers. Eg: Hi "name", Dear "name" ("name" is the subscriber's name if available in the subscribers list). You can leave this option blank if you would like to.

    When you have finished this click on Next Step.

    Top Headline - Enter a headline for your newsletter.

    Date - Enter a date. You can leave this option blank if you would like to.

    Intro Paragraph - Here is place for your introduction. If you would like to adjust the font style use the menu up. Please note to push the button before and in the end of the word or phrase you would like to adjust.

    ...b - Bold text
    ...i - Italic text
    ...u - Underlined text
    ...red - white - green - yellow - brown - grey - orange - Text color
    ...left - Left aligned text
    ...right - Right aligned text
    ...center - Center aligned text
    ...justify - Justified aligned text

    Click on Next Step.

    In the next steps you can create one or more articles.

    Article Headline - Enter a headline for your article.

    Product Image - Here you can upload a image for your article. The image will be resized automatically. Please note that you can just upload *.jpg images.

    Article Body - Enter the content of your article.

    Image Alignment - With this feature you can adjust the align of your uploaded image.

    Link Text - Enter the caption of your hyperlink.

    Link Address - Enter the hyperlink address. Please note that you may not delete the http:// but start directly afterwards with www.domainname.com

    To create a new article click on New Article on repeat these steps. When you are done with all articles click on Next Step.

    Enter your company details in the Newsletter Footer. If you are using a customized GPnet newsletter template leave these fields blank as it is already available on the template.

    Click Finish.


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  3. How I can preview my newsletter before sending it?
    Go to Newsletters - Drafts. Choose the newsletter you would like to preview and click on the subject, the newsletter preview will open in a new window.

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  4. How can I edit a newsletter?
    To edit your previously created newsletter go to Newsletters - Drafts and choose the newsletter you wish to edit. Click on Edit and go through the steps again.

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  5. How I can create subscriber lists?

    To use the subscriber features click on Manage Subscribers on the welcome screen or on Subscribers in the top menu.

    Under Manage Optin Lists you can create and edit your optin lists. An optin list is a which to which subscribers subscribeby entering their name and email address in the sign-up form on your website. This sign-up form will be installed free of charge upon request at your website when purchasing Email2u.

    When you click on Add Subscribers you can choose the way of adding new email addresses to your subscribers list. If you would like to add single email adresses one by one choose Type in Subscriber Information and add all details manually into the form. If you would like to add a whole bunch of addresses click on Import Addresses. In this feature you have to upload a*.csv list.

    You can review your opted-in and imported list under View Subscribers. Here you can Export your opted-in lists as a *.csv file to your computer and you can furthermore Add Emails, Export or Delete your imported lists.


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  6. What is a *.csv list?

    CSV means comma delimited. To create a *.csv list for your subscribers in Email2u open Microsoft Excel.

    Consider that colomn A is for the subscribers name, column B is for the subscribers email address.

    Please note the following:

    Start directly with the first subscriber in A1 (name) and B1 (address), continue with subscriber number two A2 (name) and B2 (address) and so on. Your list may not contain any heading.

    The list shouls just contain plain text. When the email addresses suddenly appear in blue and underlined, which means that it got hyperlinked, remove the hyperlink: Right-click on the email address and choose Remove Hyperlink (in the menu before last).

    Check all your entries, all email adresses should contain the @.

    No field in column A and B should be left blank. If once you don't have the name of a subscriber but the mail address type e.g. Reader in column A.

    When you finished the list click on File - Save As..., type in a name for your list and choose CSV in the drop down menu of Save As Type.


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  7. How I can send a newsletter?

    To send a newsletter click on Manage Newsletters - Drafts and choose your previously created newsletter. Click on Send. Choose the list of subscribers you wish to send your newsletter to and click on Send.

    To view your sent newsletters click on Manage Newsletters - View Sent. Here you can also find ho many of your newsletter which are in proces of sending have been delivered already and how many are remaining.


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  8. How can I review my Email2u statistics?

    To view the statistics of your previously sent newsletters and your account activities click on View Statistics:

    Overview - Shows your account activitiy including number of messages sent and number of subscribers. This statistic is just available for opted-in subscribers.

    Campaign Stats - Here you can find out about the link activity of each newsletter you have sent, how many times a link has been clicked by your users, which user clicked on it. Choose a specific newsletter inside the table to get more details. Please note that this statistic is just available for HTML Template Newsletters.

    Demographic Stats - Shows you more information about your subscribers and their details entered in the sign-up form.

    Interest Group Stats - Gives you further details on the interest group which your subscribers have entered during the sign-up process. This function is only available if you have previously created interest groups within your lists.


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  9. Can I publish my newsletters on my website?

    Yes. Log in to your Email2u account and click on Manage Newsletters. Choose the newsletter(s) you want to publish from Drafts. Click on Archive on the right side. Now your newsletter is not visible under drafts anymore.

    Go to Manage Newsletters -Archived Newsletters. Here you can find the newsletters which you have previously moved to the archive. Furthermore you can see a link here, copy this link and paste it into your website. When your vistors click on this link they can see your Email2u archive.


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